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Returns, Cancellations and Changing My Order

At Karla Cosmetics, we're committed to ensuring you sparkle with confidence.  If needed, our comprehensive returns, cancellation and edits policy is designed to address your needs with utmost professionalism and care.
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Returns: Considering returning your order? Please touch base with us first. If you would like to return your Karla Cosmetics products, please reach out to support@karla-cosmetics.com within 14 days of receiving your order to get all the details. Please know that for hygiene reasons products should be unopened and unused. Karla Cosmetics cannot bear the cost of returns, and we ask that all original paperwork is returned also. Products should be appropriately packaged and will be quality checked upon return to the KC Warehouse.  You must also provide us with proof of postage and we can only act on the resolution once the parcel has been received back to our warehouse.
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Exchanges: Wishing for an exchange? Simply send back your purchase within 14 days of receipt. However, the items must be in their original, unused condition. Before we dispatch the exchanged product, we'll need to receive and inspect the item(s) you've returned. You must also provide us with proof of postage.
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Cancellations:

Karla Cosmetics cannot process any cancellations once your order has been placed. Our systems are designed to ensure orders are processed and dispatched promptly; we simply cannot wait for our customers to experience the sparkle of our gorgeous products!

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Other Details:

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Shipping

Should you receive a refund, please note that the original shipping cost will be deducted from the total order value, along with a handling fee, if applicable. 

Need to get in touch with us?

Our friendly & dedicated Customer Support Team is always happy to assist you!

Feel free to reach out through our live chat or drop us an email at  support@karla-cosmetics.com. Our business hours are between 9am-5pm UK time.