Contact Us
CONTACT US
We're always happy to hear from our KC family! 💖
Whether you need help with an order, have a product question, want to discuss wholesale opportunities, or simply want to say hello, our team is here to help.
CUSTOMER SUPPORT
For all customer service enquiries, please contact:
OR
Our Customer Support Team can assist with:
• Order enquiries
• Shipping updates
• Product recommendations
• Returns & exchanges
• Customs enquiries
• Damaged parcel claims
• General questions
Business Hours:
Monday-Friday
9:00am – 5:00pm (UK Time)
We aim to respond to all enquiries as quickly as possible during business hours.
BEFORE CONTACTING US
Many common questions can be answered by visiting:
- Shipping Policy
- International Shipping & Customs Policy
- Returns, Refunds, Cancellations & Changing My Order
Please note:
• International deliveries may take several weeks depending on customs clearance.
• Tracking updates can pause during customs processing.
• Orders cannot usually be amended once placed.
• Carrier investigations may take 7–14 working days or longer.
ORDER ENQUIRIES
If you're contacting us about an order, please include:
• Your order number (starts with #KC)
• Full name
• Email address used to place the order
• Details of your enquiry
Providing this information helps us assist you faster.
PR, CONTENT CREATORS & COLLABORATIONS
Are you a makeup artist, content creator, influencer or beauty enthusiast?
We'd love to hear from you!
The majority of our creator partnerships are managed through Shopify Collabs.
Apply HERE
Successful applicants may receive:
• Affiliate commission opportunities
• Discount codes for followers
• Product collaborations
• Access to future campaigns
WHOLESALE ENQUIRIES
Interested in stocking Karla Cosmetics?
Please contact us with:
• Your business name
• Website
• Social media accounts
• Country of operation
• Information about your store
Our team will be happy to discuss potential wholesale opportunities.
PRESS & MEDIA
For press enquiries, media opportunities, interviews or partnership discussions, please contact:
PRODUCT ADVICE
Need help choosing the perfect sparkle?
Our team is always happy to recommend products based on:
• Eye colour
• Skin tone
• Makeup style
• Experience level
Simply send us a message and we'll do our best to help.
MEDICAL DISCLAIMER
The information provided by Karla Cosmetics is intended for general informational purposes only and should not be considered medical advice.
If you have concerns regarding allergies, medical conditions, skin sensitivities or reactions, please consult a qualified healthcare professional before using cosmetic products.
Thank you for supporting our small business and being part of the Karla Cosmetics family. ✨💖