Adventure is within us all... even in your Karla Cosmetics package! Here is a little insight into the journey of your order from us to you..
Postal delays to Italy
We have been advised by Poste Italiane that severe delays are being experienced in processing postal items due to serious IT problems in Italian customs. This is affecting all postal shipments from outside the EU. Please bear this in mind when looking to order from our store in the UK as we are unable to control the length of time it will take for your parcel to reach you.
We have been advised from the International Postal Services that parcels may take longer than usual to arrive. They are receiving a record number of parcels and COVID-19 disruptions may cause delays. Please bear this mind when you are shopping online.
Firstly.. let's fulfil your order!
We are a small team who hand make our products in our sparkly lab! We aim to fulfil your orders within 2-3 working days (with the exception of orders that were placed between 25th-29th November) from the day of your order. Any orders made after 16:00GMT will be processed from the following business day. You will then receive an email confirmation with your tracking details once it has reached Royal Mail.
Next.. it's time to track!
For international orders, your package will be sent via International Tracked Airmail. You will receive your tracking reference so you can follow its journey from us to you..
PLEASE NOTE: International deliveries can take up to 60 working days.
For UK orders, you package will be sent Tracked 48 unless you upgrade to Tracked 24. You will receive notifications on how to track your package.
PLEASE NOTE: UK Delivery can take up to 10 working days.
You can track you order here: https://www.royalmail.com/track-your-item
Custom & Taxes
Buyers are responsible for any customs and import taxes that may apply. This now includes all European countries following Brexit.
In the circumstance that customs & import duty is required, this payment is to be made by the buyer prior to receiving the goods. These charges are totally out of control of Karla Cosmetics and we do not hold any liability in paying these fees. Karla Cosmetics are not responsible for delays due to customs.
If the customs duty is not paid, your order will be returned to Karla Cosmetics premises and a shipping handling fee will be deducted from your refund. We MUST receive your package back before processing a refund.
Shipping costs are calculated at the time of checkout and is dependent in the delivery location and the weight of the products you choose.
UK: FREE DELIVERY ON ALL ORDERS OVER £60.00
USA: FREE DELIVERY ON ALL ORDERS OVER £80.00 GBP
REST OF WORLD: FREE DELIVERY ON ALL ORDERS OVER £80.00 GBP
To our lovely customers from the UAE:
When ordering, please include your PO BOX with your postal address and your contact number. Without these, we will be unable to post your package until we have made contact you with for this additional information. It will help us get your products to their new home as quickly as possible.